Address
Noida, Delhi NCR, U.P., India 201301
Work Hours
Monday to Friday: 8AM - 8PM
Weekend: 10AM - 5PM
Industry Solutions Tailored to Your Business
At Outsource Mor, we can offer you call center industry solutions that maximize your specific application with enhanced customer service, administrative processing, technical support, inbound and outbound sales, lead gen and much more. Our nearshore agents are fluent in English and are extremely capable of learning your unique business parameters so that conversations with you, your staff and your customers flow smoothly and our methods integrate easily.
Financial Industry
Acquiring new customers and retaining current ones is how you optimize your bottom line. The financial call center experts are available 24/7 to help you incorporate new customers, take care of existing ones and the mounds of paperwork associated with the highly-regulated financial industry. Here are some ways BPO can help companies in the financial industry:
1. Customer Service
2. Processing Loan and Mortgage Applications
3. Data Entry
4. Security Management Compliance
5. Compliant with Federal and State Laws
Insurance
As the owner of a young insurance company or one with a few more years of experience, you know the challenges of a constantly evolving industry consisting of complex rules and regulations. The crux of your business is building your company with applicable products and services to attract new clients, as well as maintaining a strong connection with existing ones. A BPO call center can play a vital role in taking your customer service and support to a new level of excellence.
1. Handling questions about policy and service
2. Working with potential customers
3. Claim processing
4. Data entry and back office tasks
5. Accounts payable and receivable
6. Other key functions
Healthcare Services
As a healthcare provider, your primary goal is to service the health needs of your local community. It can be hard to do that when you are tangled up in paperwork, strict adherence to HIPAA and ever-changing government regulations. Hiring and training new claims processors and human resources personnel, as well as hands-off patient care can be outsourced to a call center to save time and money.
- Medical Coding and Billing
- Data Entry
- Medical Transcription
- Claims Handling
- Follow-up Calls
- Collections
Retail Services
Are you a retail business that has struggled to make the transition to e-commerce and online shopping? For your retail business to survive and thrive, you need to have a successful digital presence. Even if you still run brick-and-mortar locations, online sales and innovative digital marketing are necessary to help you grow.
You don’t have to do everything on your own. With the right business process outsourcing (BPO) partner, you can finally complete your digital transition and achieve unprecedented success.
- Customer Service
- Inbound Sales
- Outbound Sales
- Order Processing and Order Fulfillment
- Billing and Adjustments
- Data Entry and Back Office
Telecommunications
Your Customers, Outsource Mor Support
In the telecom business, it’s fair to say that nothing is more important than your communication skills. Your customers expect top-notch customer support, especially if they encounter any sudden problems or unexpected issues.
With the help of Outsource Mor services, you never have to compromise. You and your in-house team can focus on everything you need to help your telecom business grow. You can count on our BPO to offer top-notch call center solutions that include excellent inbound and outbound customer service, sales, and technology solutions.
Real Estate
When you and your top agents need to focus on the business of buying and selling real estate, you need to find a reliable and trusted partner to provide the services specific to the real estate industry that support your main objective. These supporting services include:
- Answering calls
- Market research
- Adding/Updating property listings
- Handling contracts
- Providing for payroll and accounting
Technology
In the tech industry, you must constantly fight the gap between innovative technology and customer understanding. After all, how can a consumer appreciate your cutting-edge technology when they don’t understand how any of it works?
This is something Outsource Mor business process outsourcing (BPO) can help with. The right BPO technology call center comes with a high level of technical expertise, and their agents won’t rest until they understand every aspect of your high-tech products and services. The agents can then train your customers on how the technology works, helping you both market your company and close additional sales.
Logistics and Supply Chain
If you run a logistics and supply chain company, you face public pressure to meet consumer expectations and complete everything in a timely manner.
That’s why you need Outsource Mor business process outsourcing (BPO) services to protect your back. Through our BPO services, you get all of the expert help you need in data processing, organizing and back office services to make sure that every link in your own supply chain is unbreakable.