Address
Noida, Delhi NCR, U.P., India 201301
Work Hours
Monday to Friday: 8AM - 8PM
Weekend: 10AM - 5PM
Services at Outsource Mor
BPO services outsource tasks to boost efficiency and reduce costs.
Outsource Mor services involve outsourcing non-core business functions to specialized providers, enhancing efficiency and reducing costs for companies. As contracting third-party providers to handle non-core business functions, allowing companies to focus on their primary objectives. This can include a range of activities such as customer support, data entry, payroll, and IT services. By leveraging BPO, businesses can reduce costs, enhance efficiency, and access specialized expertise. The flexibility and scalability offered by BPO services make them an attractive option for companies looking to streamline operations and improve overall performance.
At Outsource Mor there are two type of Services
Inbound Services
An inbound call center serves as a direct line of communication for your customers who have comments, questions, and concerns about your products and services. In today’s world, customers may choose to contact you through various channels, such as phone calls, chat sessions, or social media platforms. In addition to resolving customer issues and providing support in product usage, an inbound call center can also handle tasks like payment processing, appointment scheduling, refund issuance, claim filing, account updates, IT support, and more.
An inbound call center consists of agents trained in your brand, products or services. You choose how many agents are available and when your calls are answered. This is entirely scalable, so, for example, if you launch a new product or your business is seasonal, you can scale up your agents and hours to match the expected increased flow.
Outbound Services
Primarily focused on regularly reaching out and engaging your existing customers, an outbound call center also uses proven methods to bring new customers into your business. Agents trained in your brand voice use all types of social media, as well as phones, to communicate with your consumers and your targeted potential base.
The key function of your B2C or B2B outbound call center is to interact with your future customers through a variety of existing and new communication channels. This includes courtesy reminders about upcoming payments, notification of approaching company events and sales, and general knowledge about the company and its offerings to potential clients. Retaining your client base while investing in new customers through lead generation will keep you competitive.
Do You Need a Call Center?
If you are weighing the pros and cons of using call center services to boost your bottom line, then consider some of the following elements:
- Does your business need help engaging your current customer base in a meaningful way?
- Does your business need help using new technology and social media to acquire new customers?
- Can you afford to divert funds to creating that infrastructure in-house?
- Will you be able to keep up with new technological infrastructure as it emerges into the market?
- Do you need proven ways to evaluate and measure your customer retention and acquisition process?
If the time is right to explore a call center services partnership, reach out to the experts at Outsource Mor for help and guidance.
Tips for Selecting the Perfect BPO Partner
Optimizing your operations for productivity and efficiency is the end goal when considering hiring a BPO call center service. Here are some tips to help you prepare:
- Decide what you need: Strategize with your key personnel the ways a BPO call center will help you save time and money,
- Investigate your options: Choosing the right partner comes down to solid investigation, making sure you are comparing apples to apples and choosing one that has experience in your industry.
- Examine your budget: How much can you realistically put into this venture without denting your bottom line?
- Work with responsive companies: A good BPO partner should respond immediately to your queries, as well as give you a trial run and be completely transparent on pricing.
The biggest tip is to give yourself some time to thoroughly understand what you want and need before you jump into the BPO world.
Why Choose Outsource Mor as Your Outbound Call Center?
Your outbound call center partner specializes in power sales, by utilizing a variety of proven techniques to market your business to existing customers, as well as new ones. Whether it’s telemarketing, surveys, generating leads or closing sales, the right BPO partner helps you beat your competition. Here are a few of the unique ways the Outsource Mor outbound call center will boost your bottom line:
- Skilled and fluent agents who are well-versed in your brand, services and products to spread the word about new initiatives to your existing base and help you with that all-important customer acquisition.
- Offer measurable data and analytics in easy-to-understand formats so you can make informed business decisions and get the edge.
- Scale up and down as necessary, especially if your business is seasonal or when you launch a new product or service.
Companies choose Outsource Mor because we are the experienced leader in making outsourcing work to your advantage,